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Collectors
Aircraft Models UK and World-wide Mail Order Sheraton Skyline Hotel Bath Road, Hayes, Middx, UB3 5BP, ENGLAND Tel 0208 754 7281 Fax 0208 759 5393 IntlTel: +44 208 754 7281 IntlFax: +44 208 759 5393 E-mail sales@collectors aircraft.com Heathrow store and mail order: Open 6 Days a week Mon-Sat 9.00am-6.00pm |
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Collectors Aircraft Models - SATISFACTION GUARANTEED
Dear Customer,
We go to great lengths to ensure that your models arrive on time and in good condition and we very much hope that you are pleased with your models and our service. If you are, please tell others- if you are not, please tell us.
If for any reason your model is unsatisfactory or damaged or incomplete in any way, we offer a no-quibble returns policy - simply return the model to us with an explanatory cover note and we will replace your model as quickly as possible or refund your payment in full. We will also credit return postage costs upon request.
We look forward to the pleasure of serving you soon.
Nigel Milton-Tomkins
Managing Director
Collectors Aircraft Models Ltd
Getting your models to you.
We hold massive stocks of many thousands of aircraft models at all times at most times the vast majority of models listed on our site are available from stock. All stock items will be dispatched within 24 hours.
Any item that is unavailable wil be placed on unpaid backorder and shipped immediatly it becomes available. No charge will be made to your card for any out of stock items until they are shipped please see our policies for further information.
If you would prefer to select alternative items, rather than wait please let us know. If we do not hear from you to the contrary we will continue to hold your order on file until it is fulfilled.
Returns Policy
If for any reason your model is unsatisfactory or damaged or incomplete in any way, we offer a no-quibble returns policy - simply return the model to us with an explanatory cover note and we will replace your model as quickly as possible or refund your payment in full. We will also credit return postage costs upon request.
Shipping and Delivery
Models are sent by First Class Post or Parcel force in the UK. International orders are sent by Air-mail. We never sent international items by surface mail, assuring you of rapid delivery no matter where in the world you are. Should you have any special requests on delivery please specify them in the comments box at the bottom of the order form. We will always try to meet your requests if it is possible to do so.
| Please call us if you have any questions or wish to chase up outstanding orders. We get a huge amount of e-mail everyday so if you want an immediate response please use the phone. 9am to 7pm GMT. We are standing by to help you. |
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1997, 1998, 1999. 2000, 2001, 2002, 2003, 2004
